We have been going to On The Border for the past several years while living in Georgia and Florida. I recently moved to New Jersey and the closest OTB is Cherry Hill some 55 miles from our residences on Long Beach Island. Because we love the food we were willing to travel that distance. Yes, we are, no, we were loyal customers until you changed the menu and the quality went down hill. Our last trip was for Shredded Beef Barito and Tortilla Soup. Much to our surprise it was no longer on the menu only the soup. I'd like to meet the *** who made the decision to remove it. When you have a winner don't change it. The soup my wife order was so salty it was impossible to eat. We informed our server (Jennifer) who intern notified the manager. He didn't have the common courtesy of coming out of the kitchen to hear our comments. Instead he authorized the server to deduct it from the bill. Jennifer was also upset and told us she told the manager she had a hard time serving food that was not up to par. The quality and quantity have gone down and that is putting it mildly. We are in our 70's and I do not do this lightly. On The Border has lost a very loyal customer. Having spent years in Customer Service my fear is this message will go no further and the appropriate management will continue to be uninformed. I would hope someone within your organization cares enough to be genuinely concerned and make the appropriate changes.
901 Long Beach Island
Surf City, NJ 08008
Product or Service Mentioned: On The Border Chicken Tortilla Soup.
Reason of review: Bad quality.